Group and Events Manager – JW Marriott Grosvenor House London

Job overview

The Group and Event Manager will play an integral role within the Event Management team, focusing on delivering exceptional experiences for guests attending large-scale events. The position will require you to collaborate with internal teams to ensure that all events are executed with consistent high-level service. You will manage event details, coordinate with clients, and oversee the event from initial planning through to execution, ensuring the highest standards of service.

Job title: Group and event manager

Location: London, UK
Position type: Full-time
Department: Sales & Marketing
Reports to: General Manager

Job ID26033531

Company overview

Marriott International is a globally renowned leader in the hospitality industry, with a portfolio including both JW Marriott and Marriott Hotels. As part of Marriott’s luxury portfolio, JW Marriott consists of over 110 properties in major cities and unique resort locations worldwide. The brand focuses on offering exceptional guest experiences through outstanding service and creating an environment where associates thrive. The JW Marriott Grosvenor House London is located in the heart of Mayfair and celebrated its 90th anniversary in 2019. Renowned for its luxurious service and prime location, it continues to attract prominent guests including celebrities, royalty, and business leaders.

We invite you to join our dynamic team at Marriott International and are currently recruiting for the role of Group and Event Manager.

Key responsibilities

Managing event logistics and operations

• Oversee and manage the planning and execution of group events, ensuring all details are handled efficiently to guarantee successful outcomes.

• Coordinate all event-related logistics, including room bookings, catering, and technical support, ensuring smooth execution.

• Maintain constant communication with clients and internal teams, ensuring alignment on event goals and expectations.

• Ensure all client specifications are met by liaising with relevant departments and organizing additional services as required.

• Track and analyze the financial aspects of group events, ensuring accurate billing and compliance with the set budget.

• Collaborate with the Sales and Marketing team to ensure client feedback is gathered, processed, and utilized to improve future event strategies.

Building successful client relationships

• Develop and nurture strong relationships with local organizations to enhance brand awareness.

• Maintain proactive communication with clients, understanding their needs and delivering tailored solutions.

• Build long-lasting connections by continuously delivering exceptional service that exceeds expectations.

• Represent the hotel in tradeshows, client events, and regional exhibitions to attract new business and reinforce existing partnerships.

Leadership and team management

• Lead and mentor a team of event management professionals, ensuring they are aligned with company goals and performance expectations.

• Monitor team progress, evaluate performance, and provide constructive feedback to ensure continued development and success.

• Collaborate with Human Resources to attract and retain the right talent for the department, ensuring a high-performing team.

• Support the Director of Event Planning in various administrative tasks and help coordinate internal team activities.

Event-specific responsibilities

• Ensure all event details, including rooming lists, function sheets, and purchase orders, are accurately completed and managed.

• Update event-related documentation and ensure that internal communication systems are kept up-to-date with all relevant information.

• Monitor event logistics and manage the invoicing process, ensuring the accuracy of charges and timely payment.

• Attend and oversee the post-event review to collect feedback and identify opportunities for improvement.

Candidate profile

Education and experience

• 2-year degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field with at least 4 years of experience in sales and marketing or a similar role.

• OR

• A 4-year degree in the same fields with 2 years of experience in sales and marketing or a related area.

Preferred qualifications

• Lodging sales experience or hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Management competencies

Leadership:

• Adaptability: Able to implement strategies for change and communicate necessary adjustments in a positive manner.

• Communication: Effectively conveys complex information, influences others, and gains consensus for action.

• Problem-solving & decision-making: Analyzes complex issues and collaborates with teams to develop solutions.

• Professional demeanor: Represents the company with confidence and professionalism, fostering respect and trust from others.

Managing execution:

• Building and contributing to teams: Leads teams effectively to achieve common goals while encouraging collaboration.

• Driving for results: Focuses efforts on accomplishing business objectives.

• Planning and organizing: Organizes tasks efficiently to ensure deadlines are met and goals are achieved.

Building relationships:

• Coworker relationships: Develops collaborative relationships within the team to meet work objectives.

• Customer relationships: Builds long-term relationships with customers to understand their needs and enhance service delivery.

• Global mindset: Fosters inclusivity and drives innovation by valuing diversity and utilizing varying cultural perspectives.

Generating talent and organizational capability:

• Organizational capability: Assesses and structures teams and tasks to best align with organizational goals.

• Talent management: Provides guidance and feedback to develop team members’ skills and capabilities.

Learning and applying professional expertise:

• Applied learning: Seeks professional development opportunities to improve performance.

• Business acumen: Uses business data to drive operations and provide solutions to challenges.

• Technical acumen: Applies professional skills in functional areas to manage operations and solve business challenges.

Application process

Interested and qualified candidates should submit their application by clicking here to apply online.

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