UK HealthCare
Job overview
The Patient Relations Assistant supports the admitting and registration process for patients receiving outpatient and inpatient services at UK HealthCare. This position is responsible for facilitating patient registration activities, collecting co-payments, and ensuring a smooth intake experience.
The role requires strong clerical capabilities, effective multitasking, and excellent customer service and communication skills to support patients and administrative processes efficiently.
Job title: Patient relations assistant – on-call (UK HealthCare)
Requisition number: DU14447
Department: H3020 – Admitting and Registration Services
Location: Lexington, Kentucky
Salary: $16.20 per hour
Position type: Staff
Employment status: On-call
Key responsibilities
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Perform admitting and registration procedures for patients receiving both outpatient and inpatient services at UK HealthCare.
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Collect co-payments and other payments from patients during the registration process.
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Maintain accurate administrative records and support clerical operations.
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Manage multiple tasks simultaneously while ensuring accuracy and efficiency in patient service delivery.
Required education
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High School diploma (HS).
Required related experience
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Minimum of 3.5 years of related experience.
Required license or certification
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Not applicable.
Physical requirements
The physical requirements for this position include:
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Regularly sitting at a computer workstation for extended periods while performing repetitive tasks such as typing.
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Walking, including pushing, pulling, and lifting objects up to 10 pounds.
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Occasionally pushing, pulling, or lifting items weighing up to 50 pounds.
Work schedule
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On-call shifts available during daytime and evening hours.
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Shifts may include weekends and holidays.
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Opportunities for 4, 8, and 12-hour shifts, totaling approximately 15–37.5 hours per week.
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This position may currently qualify for additional shift differentials.
Skills, knowledge and abilities
The ideal candidate will demonstrate the ability to provide excellent customer service while maintaining calm and supportive communication during stressful or crisis situations. Additional expectations include:
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Strong attention to detail.
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Ability to prioritize tasks effectively.
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Team-oriented work approach.
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Clear and professional communication skills.
Supervisory responsibilities
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This position does not include supervisory responsibilities.
Preferred education or experience
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Not specified.
Application deadline
April 19, 2026
Our university community
The University of Kentucky is committed to promoting the well-being of employees and maintaining a safe environment for students, staff, patients, and visitors. As part of this commitment, the University maintains a Tobacco and Drug Free campus.
The University complies with both federal and state constitutions and all applicable laws related to nondiscrimination. Equal opportunity is provided in all institutional operations, and the University does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information, or social or economic status.
Candidates offered employment may be required to complete pre-employment screenings as required by the University of Kentucky Human Resources. These screenings may include a national background check and/or drug screening.
Application questions
Applicants may be required to respond to the following questions during the application process:
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Describe your definition of exceptional customer service and provide examples of how you demonstrated exceptional customer service skills in previous roles.
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Describe your experience using computers, including the software programs you have used.
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UK HealthCare operates according to five core values: diversity, innovation, respect, compassion, and teamwork. Select one of these values and provide a specific example of how you demonstrated this quality in your professional experience.
Applicant documents
Required documents
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Resume
Optional documents
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Cover Letter
How to Apply
Interested and qualified candidates should apply using the link below
To apply for this job please visit ukjobs.uky.edu.