Associate – Product Operations at Beacon Power Services

Job overview

Beacon Power Services is looking for an Associate – Product Operations who is both client-facing and operationally driven. The role involves supporting the deployment and adoption of our products by ensuring clients derive maximum value from our solutions. As a trusted operational partner to clients, you will help with effective platform usage, onboarding, and resolving operational concerns.

In this role, you will act as the liaison between Product, Operations, and Commercial teams, translating client feedback into actionable insights for continuous improvement. You will help ensure smooth platform adoption and build strong relationships with clients during early deployment and full product adoption phases.

Job title: Associate – product operations

Location: Lagos, Lagos State, Nigeria
Department: OPS – Operations
Unit: POP – Product Operations
Reports to: Senior Manager – Product Operations
Work arrangement: Hybrid (2 days in the office, 3 days remote)

Company overview

Beacon Power Services is a technology company specializing in electrical grid management software and network analytics solutions for utility providers across Africa. Founded with the mission to expand reliable electricity access to over 400 million people in Africa’s cities, Beacon Power Services aims to lead the continent’s power sector through data-driven innovation.

Key responsibilities

Client onboarding & platform enablement

• Support the onboarding process, coordinating setup, identifying key stakeholders, and providing structured training for clients.

• Collaborate with Product and Commercial teams to ensure alignment of onboarding plans with client timelines and expectations.

• Develop and maintain comprehensive training materials and onboarding documentation.

Client support & operational coordination

• Act as the primary operational point of contact for clients using the platform.

• Provide back-office support for operational and platform-related issues.

• Coordinate with Product, Engineering, and Operations teams to resolve issues promptly and ensure timely follow-up.

Product feedback & operational improvement

• Gather, structure, and analyze client feedback and operational insights to enhance platform usage.

• Collaborate with Product teams to relay user needs and opportunities for improvement.

• Contribute to developing and documenting operational procedures, SOPs, and workflows to ensure consistent service delivery.

What we’re looking for

Professional & technical strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a similar role.

• Solid understanding of the product development process, including user feedback loops, requirements gathering, and iterative product development.

• Experience with product management and collaboration tools like JIRA or similar platforms.

• Ability to structure and analyze quantitative and qualitative product data to derive actionable insights.

• Strong verbal, written, and presentation communication skills, with the ability to simplify and present technical concepts to diverse audiences.

Leadership & interpersonal strengths

• Ability to collaborate with multicultural and geographically distributed teams.

• A high level of autonomy and accountability; comfortable working independently or as part of a team.

• Strong organizational skills with a structured approach to process improvement and daily operations.

• Excellent time management skills, with the ability to prioritize tasks and manage shifting priorities.

• Proactive, self-driven, and comfortable in a fast-paced environment with evolving challenges.

• Strong client-facing presence with the ability to clearly communicate and present ideas.

Nice to have

• Experience in a B2B technology, SaaS, or energy technology environment.

• Familiarity with grid management systems, utility software platforms, or energy sector technologies.

• Fluency in French.

What the recruitment process looks like

Step 1 – Application review
Our Talent Acquisition team will review your application to assess your qualifications, experience, and overall suitability for the role.

Step 2 – Behavioral & cognitive assessments
If selected, you will complete behavioral and cognitive assessments to better understand your working style and ensure alignment with the role and company culture.

Step 3 – Technical assessments
Next, you will complete technical assessments to evaluate your problem-solving approach and key technical skills required for the role.

Step 4 – HR & culture fit interview
This interview will focus on your background, motivations, and potential fit within the company.

Step 5 – Technical excellence interview
In the final stage, you will meet with the hiring team to assess your technical expertise and overall fit for the role, ensuring alignment on expectations from both sides.